What is the problem with the disparities in ADR coverage?

Please look at the text of Directive 2013/11/EU on alternative dispute resolution for consumer disputes and Regulation 524/2013 on online dispute resolution for consumer disputes […] and answer the questions below. Remember to Justify, reference, and substantiate carefully!!!

1.Which group the ADR directive is aimed to protect?
2. What is the problem with the disparities in ADR coverage?
3.Does the directive apply to online service contracts?
4.What is the relationship between the ADR directive and the Mediation directive?
5.Why this directive does not apply to consumer-complaint handling systems operated
by the trader?
6. Do these regulations reflect conflict management cultures or respond to a particular
policy? Substantiate your answer
7.What are the conditions to establish an ADR entity? Could not other ADR entities be established outside this institutional regime?