Give an example of an interaction you have had in your life before where you DIDN’T stick to the rules. What was the result? Was there any miscommunication? How successful was the conversation?

View this TED Talk by Celest Headlee about having a better conversation. After viewing the video, answer the following questions:

Which of the 10 rules will be the hardest for you to implement in your life? Why?
Give an example of an interaction you have had in your life before where you DIDN’T stick to the rules. What was the result? Was there any miscommunication? How successful was the conversation?