Business Communications

Ch 11 review: Book: BITCOM ISBN: 978-0357026595
NOTE: The answers should be 5-6 complete sentences long. Short, vague, incomplete answers will receive no credit.

1. In addition to length, what are the differences between long and short reports?
2. How are memorandum, letter, and email reports similar? In what ways are they different?
3. A. Give three examples of emotional terms that should be avoided in a formal report. B. Why is impersonal, third person style frequently used in formal reports? C. Give an example of an impersonal, third person style sentence suitable for a report.
4. This answer should be formatted like a report or analysis, with a breakdown of each component of this question (a short paragraph is considered incomplete). Find a report prepared by your organization or the school and analyze each of the following elements in the report. Be sure to explain in your analysis the “why” or relevance of the element (for example, if there was graphic support, how was it helpful, and if there was no graphic support, explain why it wasn’t needed or perhaps how and where the report could have benefited from including graphic support). a. Purpose. b. Intended audience. c. Degree of formality. d. Use of graphic support. e. Parts included. See the explanation at the beginning of the chapter [formal report: title page, table of contents, table of figures, executive summary; report text: introduction, body, analysis; report addenda: references, appendix, index], f. Referencing method
5. Attend a meeting or class or watch a business-related video. Take notes on the program presented, the issues discussed, and so on. Submit a short formal report summarizing the events of the meeting. Include the following components in your report: a. title, b. executive summary (include purpose and intended audience), c. report text (introduction, body, analysis), d. benefits derived from membership or participation in the

6-1. Write a brief statement (5-7 sentences) that describes your unique value to an employer. Include information about your educational experiences, work experience, involvement in student organizations, and other pertinent information.

6-2. What nonverbal messages can an interviewee convey to favorably impress an interviewer? What negative nonverbal messages can be conveyed?

6-3. How do responses to standard and behavioral interview questions differ?

6-4. What is a good strategy to use when you are asked about your major weakness? Provide a specific example you might use?

6-5. Discuss three ways an interviewee can handle an illegal interview question. What are the advantages and disadvantages of each?

6-6. How do the thank-you and the follow-up letter differ? What should each contain?

6-7. What guidelines should be followed in requesting a recommendation letter?

6-8. Which would be written deductively and which should be written inductively and why: an acceptance letter or a resignation letter?

9. How can a job applicant maximize the likelihood of accepting the right job?

10. Explain why communication skills are the universal job requirement.